Return and Refund Policy
Thank you for choosing Shahlani Inc.
If you are not fully satisfied with our services, please review the refund and cancellation terms below. These conditions apply to all services booked or purchased through our platform.
Interpretation and Definitions
Interpretation
Terms with capitalized initials carry the meanings defined in this section. These definitions apply in both singular and plural form.
Definitions
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Company (“the Company”, “We”, “Us”, “Our”) refers to Shahlani Inc.
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Services refer to the digital or professional services we provide.
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Order means any request made by You to purchase Services from Us.
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Website refers to Shahlani Inc, accessible at shahlaniinc.com.
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You refers to the individual or entity using or purchasing our Services.
Service Cancellation Rights
You may cancel your service order within 7 days of booking, provided work has not yet begun. If service delivery has already started, cancellation eligibility will depend on the progress made.
To request a cancellation, please contact us at:
Email: info@shahlaniinc.com
Approved refunds will be processed within 14 days through the original payment method. No additional fees will be applied.
Conditions for Refunds
Refunds may be granted if:
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The service was booked within the last 7 days.
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Work on the service is not substantially completed.
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A valid reason for dissatisfaction is provided and reviewed.
Non-Refundable Services Include:
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Fully completed or delivered services.
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Custom or tailor-made services already initiated based on your requirements.
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Services involving third-party tools or subscriptions purchased on your behalf.
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Services purchased at discounted or promotional rates (unless required by law).
We may decline refund requests that do not meet the above criteria.
Service Modifications or Adjustments
If you are not satisfied with the service quality, we encourage you to request a revision before seeking a refund. We strive to ensure customer satisfaction and will make reasonable efforts to resolve your concerns.
Gifts and Promotional Services
If the service was marked as a gift and delivered directly to you, a service credit or voucher may be issued. Otherwise, refunds will be sent to the original purchaser.
Contact Us
If you have any questions about this Return and Refund Policy, please contact us:
Email: info@shahlaniinc.com
